PLAYER SUPPORT

How can we help?

Choose your game below or email us directly. Include your device, Android version, and what happened immediately before the problem.

01

Parcel Sort Tycoon

Sorting, contracts, warehouse automation, daily rewards, privacy choices, and rewarded ads.

Game pageEmail support →
02

Sky Sanctuary

Lumens, restoration, species discoveries, daily rituals, purchases, rewarded ads, music, and haptics.

Game pageEmail support →

BEFORE YOU EMAIL

Protect your information.

Never send passwords, payment-card details, identity documents, recovery codes, or advertising identifiers. We aim to respond within five business days.

Email developer@idlewickgames.com

Quick answers

Where is my progress stored?

Current games store progress locally on your device. Clearing app data or uninstalling may remove it.

How do I change advertising consent?

In a game that offers ads, open its settings and select Privacy choices. All current Android builds use Google's test ad system while they are in development.

Why is a rewarded ad unavailable?

Ads require a network connection and may not always be available. Your original in-game reward is not removed when an ad is unavailable.